1. Transaction Currency
Transaction Currency is Australian dollars (AUD) "All transactions are processed in AUD".
2. Customer Service Policy
ECA Graduate Institute Pty Ltd. is committed to providing exceptional customer service. We endeavour to make sure that all services listed on our website are current and pricing is true and correct. In the event that a course cannot be delivered, we will notify you within 2 business days to arrange an agreeable new course start date or a full refund.
Whenever you use our website or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise, it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise a payment you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your payment.
4. Security Policy
When paying for your tuition fees to ECA Graduate Institute Pty Ltd. your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected].
5. Refund Policy
For more information about our refund policy, please follow the link below: